Exchange in which an incorrect order is delivered, The command of PICKUP (Delivered product from Customer’s address) and DELIVERY (of exchanged Products from Zaydn) are given Simultaneously, Where sometimes the delivered product gets picked up First from customers, then they receive the Exchanged pair or vice Versa.
Exchange in which the correct order is delivered First, the order is picked up from the customer, then the new exchanged pair is shipped after the QC team has verified the validity of the claims.
The Whole process of Exchange can take upto 7-10 working days.
For refunds, customers are requested to wait at least 7 days after picking up their order, after which the QC team will verify the validity of their claims and initiate a refund.
These Exchange and return days are subjected to differ if there is a weekend, Festivals, Courier Company Strikes, National holidays etc.